1. Overview

Luralie (“we,” “us,” “our”) is an online swimwear brand offering products and services through luralie.com. These Terms govern all interactions with our website, including browsing, purchasing, and engaging with any features or content.

We reserve the right to update or modify these Terms at any time. Continued use of the site means you accept any changes.

2. Eligibility

To shop with Luralie, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Use the website in compliance with local laws

We may refuse service to anyone for any reason at any time.

3. Product Accuracy & Availability

We do our best to display product colors, sizing, and details as accurately as possible. However:

• Colors may appear slightly different due to screen settings
• Availability is not guaranteed
• We may discontinue or limit quantities at any time

4. Pricing & Payments

All prices listed on our website are in USD unless stated otherwise.

By completing a purchase, you agree to:

• Provide accurate billing information
• Authorize Luralie to charge your selected payment method
• Pay any applicable customs duties or import taxes

Prices may change without notice.

5. Order Acceptance & Cancellation

After placing an order, you will receive an email confirmation. This does not guarantee order acceptance.

We reserve the right to cancel orders due to:

• Fraud or unauthorized transactions
• Product unavailability
• Pricing or product information errors

Customers may request cancellation within 12–24 hours, depending on whether the order has entered processing.

6. Shipping & Delivery

Shipping times and fees vary by region. Full details can be found in our Shipping Information page.

• Processing time: 1–3 business days
• Delivery times exclude weekends and holidays
• External factors (customs, weather, carriers) may cause delays
• Customers must provide accurate shipping information

If a package is returned due to an incorrect address, reshipping fees may apply.

7. Returns & Refunds

Our return policy is outlined on our Refund Policy page.

To be eligible for a return:

• Items must be unworn and unwashed
• Original packaging and hygiene stickers must remain intact
• Returns must be submitted within the return window

8. User Accounts

If you create an account with Luralie, you are responsible for maintaining account security and ensuring your information is accurate.

9. Prohibited Uses

You may not use the website to:

• Commit fraud or unauthorized transactions
• Upload harmful or malicious code
• Infringe on intellectual property rights
• Harass or abuse others
• Interfere with website security

10. Intellectual Property

All content on Luralie’s website—including images, text, graphics, and branding—is owned by or licensed to Luralie. Unauthorized use is prohibited.

11. Third-Party Services

Third-party tools (payment gateways, analytics, shipping partners) may have separate policies. We are not responsible for their operations or errors.

12. Limitation of Liability

Luralie is not liable for:

• Shipping delays outside our control
• Minor product color variations
• Losses due to website downtime or errors

Our maximum liability is limited to the total amount of your order.

13. Indemnification

You agree to indemnify and hold Luralie harmless from claims arising from your misuse of the website or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of Indonesia (or your country of operation) and applicable international regulations.

15. Contact Information

If you have questions about these Terms, please contact us:

Email: customersupport@luralie.com