Return Policy
We care about how you feel in every piece you wear.
If something doesn’t fit right or you’ve changed your mind, our team will help make it simple.
Easy 7-Day Returns
Request a return within 7 days of receiving your order.
Damaged or Wrong Items?
Get a free replacement or refund. Just send us a photo within 2 days of delivery.
Delivery Guarantee
If your order hasn’t arrived within 45 days, you’ll receive a full refund or reshipment.
Quick Support
We’ll respond to your return request within 24–48 hours on weekdays.
Return Steps
STEP 1
Contact Us
Send your request to our customer support within 7 days of delivery.
STEP 2
Wait for Confirmation
We’ll review your case within 24 hours and confirm eligibility.
STEP 3
Pack & Ship
Use secure packaging and send the item to the address we provide.
STEP 4
Refund Issued
Once we receive your package, we’ll process your refund in 3–7 business days.
More Details
Refund Details
| Refund Method | Time Frame |
|---|---|
| PayPal | 3 business days |
| Credit/Debit Card | 5–7 business days |
| Luralie Gift Balance | Instant |
Refunds are returned to your original payment method.
If your order was paid by credit card and your account is closed, please contact your bank directly.
Return Rules
Items must be unworn, unwashed, and with original tags.
Returns must be requested within 7 days after delivery.
Return shipping costs are covered by the customer (unless it’s a damaged or incorrect item).
We do not refund the original shipping fee.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned:
Swimwear (unless defective)
Lingerie & intimates
Accessories (earrings, necklaces, sunglasses)
Gift cards or promotional items
Delivery & Shipping Guarantee
If your order hasn’t arrived:
Within 45 days (most countries), or
65 days (for South America),
please email us, and we’ll arrange a reshipment or full refund.
Still Need Help?
Email Us
We'll respond within 24-hours!